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MFA

Simploud runs on the Salesforce platform, the world’s most trusted and secure cloud platform.
As cyber threats become more frequent, passwords are no longer enough to protect against unauthorized access.

Multi-factor authentication (MFA) adds an extra layer of protection to enhance security. That’s why Salesforce requires MFA to log into Simploud for QA and production environments.
MFA automatically enables all direct logins to your products, ensuring a stronger defense against cyber threats.

A Step-by-Step Guide to MFA Access

1. Download the app

Download and install the app from the Apple Store or Google Play on a mobile device.
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2. Register a New User

  1. On your Simploud login screen, enter a username and password.

  2. The Authenticator screen will display by default.

  3. Open the Salesforce Authenticator app and tap Add an Account. The app displays a two-word phrase.

  4. On the Connect Authenticator screen, enter the phrase in the Two-Word phrase field, then click Connect.

  5. verify the correct request details in Salesforce Authenticator, then tap Connect.

3. Login

  1. Enter a username and password on your Simploud login screen, as usual.

  2. On the mobile device, respond to the push notification to open Salesforce Authenticator.

  3. In Salesforce Authenticator, verify that the request details are correct, then tap Approve to finish logging in to Simploud.

Temporary Verification Code

Log in without a phone device:

Access recovery with Admin-generated temporary verification codes is for users who don’t have their usual verification method (phone device forgotten or disabled).
Instead, they can use a Verification Code (multiple times until it expires).

Log in without a phone device

1. Go to Setup (gear icon)

List View

2. In the “Quick Find Box” enter the word “users”, then click on the name of the relevant user.

List View

3. Search for “Temporary Verification Code (Expires in 1 to 24 Hours)” and click on Generate.

Change Phone Device

Log in with a different phone device:

For a user to be able to connect with a different phone device, an admin can disconnect an existing link between the Salesforce Authenticator app and a specific user.   

Log in without a phone device

1. Go to Setup (gear icon)

List View

2. In the “Quick Find Box” enter the word “users”, then click on the name of the relevant user.

List View

3. Search for “App Registration: Salesforce Authenticator” and click on Disconnect.

Click on the link below for more information:

https://security.salesforce.com/mfa